How customers review and pay an invoice with AACore Booking

By AACore Team

When a business sends an invoice through AACore Booking, the customer has a clear path to review the amount, understand the line items, open a PDF copy, and pay online when the business has enabled card payments.

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Watch the customer invoice review and card payment workflow.

1. Review the invoice notification

The customer receives an email notification with the invoice amount, line-item information, and payment details. The email can provide access to the invoice in AACore Booking and a PDF invoice attachment or link, depending on the current workflow.

Before paying, confirm that the message comes from the expected business and that the services and amount are familiar.

2. Sign in to the Customer Dashboard

Open AACore Booking and sign in to the customer account. The dashboard can show a notification for unpaid invoices.

Select View All Invoices or open Invoices from the top menu. Locate the invoice from the business and confirm that its status is Unpaid.

3. Open the invoice details

Select View Details to review the invoice. Check the business name, invoice number, line items, notes, due date, and total amount due.

Use the PDF option to view or download a copy for your records. If an item or amount is unclear, contact the business before submitting payment.

4. Start the payment

Select Pay and choose Card as the payment method. Enter the card information in the payment form provided through the connected Stripe payment setup.

AACore Booking does not store customer card numbers in the application. Card processing is handled through Stripe when the business has enabled online payments.

5. Authorize the charge

Review the payment amount one more time. Check the authorization box to agree to the charge, then select Pay Now.

Do not submit the payment more than once while waiting for a response. If the result is unclear, review the invoice status before trying again.

6. Confirm successful payment

After a successful payment, the customer sees a confirmation message. Open Paid Invoices and confirm that the recently paid invoice appears there.

The customer receives a payment receipt by email. The business also receives a Payment Received notification, giving both sides a record of the completed transaction.

If the payment does not complete

Read the message shown by the payment form and confirm that the billing information is correct. Avoid sending card details by email or text. Contact the business for help with the invoice, and contact the card provider when the issue relates to the card account.

Businesses can make payment easier

Clear line items, accurate contact information, a reasonable due date, and a short customer-facing note reduce questions. Businesses should also keep the Stripe connection status current and test the invoice workflow with appropriate demo data.

Explore AACore Booking features to learn how appointments, invoices, and payment status stay connected.